"This is a new form of social science. It is qualitative research at a massive scale, and we’re in the early stages of learning how to do it. Surveys and usage analysis tell us what people are doing with AI, but the open-ended interview format helps us get at why. "
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Who is doing the research matters. What is presented here is not the product of academia. It's the product of a company that produces AI agents. The picture this web page paints may appear rosy and have just enough thorns to be convincing, but it's the equivalent of a tobacco company telling you that their product is neither addictive or carcinogenic.
I fully expect actual research will be done on the impact of AI and our hopes for it. This page, however, is marketing.
Anthropic are masters in marketing to make people think they’re here to do good. A few weeks ago, they got great visibility on HN promising Claude Max 20x accounts to people who are active in open source repositories with at least 5k stars on GitHub [1]. My main project [2] has more than double the minimum requirements, and I’m still waiting.
I just checked your projects, it looks just like something I was looking for. And I hope in a few weeks the guys from Anthropic will give you what they promised.
However, since we're frank here, I'd say I'll download the most recent release and be very careful about upgrading because I don't put much trust in projects co-created with LLMs. I know there is a full spectrum but I've seen enough and I don't have the resources to check where on the spectrum your project ends up. LLMs are a powerful drug and terribly hard to stop once you start.
Humans are complex. It's possible for someone to want to do good and at the same time want to promote/market their product and make a profit. I don't see a contradiction there.
How do you call a marketing campaign that does not deliver on what it promised? I have no problem with anthropic trying to create good will around their products but this particular campain aiming to find good will around people doing open source was an outright lie that did not deliver what it promised and this was all done on HN.
When a company lies for something that trivial, it does not inspire trust
It's an outright lie because they haven't greenlit your personal project after two weeks? Did it occur to you that maybe they just got a lot of applications and are prioritizing other projects or still working through a backlog?
> "This is a new form of social science. It is qualitative research at a massive scale, and we’re in the early stages of learning how to do it. Surveys and usage analysis tell us what people are doing with AI, but the open-ended interview format helps us get at why. "
Also AI written, but I suppose that's expected. The big AI companies seem to want to make all their blog posts and communications have the AI tells so you know they didn't actually bother writing them
I'd love to be able to actually articulate what makes AI writing read like AI writing. A few of the common tells come to mind (contrast construction, hyperbole, overuse / wrongly used em-dashes, etc). The above quote doesn't have any of that, and yet it certainly feels AI. The first sentence (both what it says and where it's placed) suggest AI to me. But, I couldn't quite tell you why.
Before AI this style of prose was called "thank you for coming to my TED talk", with a little bit of "LinkedIn broetry". Confident assertions and pat explanations about truths that will make you a better person upon internalization; a pop psychologist convincing you of an unintuitive and surprising new idea about how the universe works that catches you off guard but then turns your perception on its head and revolutionizes the way you see the world. Contemporary marketing speak of a particular "coolly subverting your expectations and injecting the truth straight into your veins" flavor.
> The big AI companies seem to want to make all their blog posts and communications have the AI tells so you know they didn't actually bother writing them
Investors want to see you use your own product, if they themselves don't feel the product is good enough to write their own announcement then investors would worry about their future.
And AI is still a product primarily aimed at investors and not consumers.
I think it's still nice that they do this kind of research on the side. Hopefully people will take it for what it is: a research done by a company being in a clear conflict of interest about the subject.
I can't help but feel a little bit of ... pity for a lot of the people who call themselves "entrepreneurs" in this survey?
"I live hand to mouth, zero savings. If I use AI smarter, it may help me craft solutions to that cycle."
"Relaxing while my AI gets the work done, builds the wealth. It’s a shadow of me, just a very, very long one."
etc. I do believe AI currently accelerates businesses, especially in software dev. We work with a contractor who use Claude Code to reach incredible development pace for the size of their team, but also when we sit down with them in meetings they understand what's being created, they are able to argue their architectural choices, and they know how to propose business value.
You can't just buy a Claude subscription and have magically solve your problems. The thing is, as soon as Claude can do this without a business savvy human in the loop, then
a) everyone can do it, so you won't actually have any value to propose, and
b) Once the AI can run businesses without humans in the loop, you can bet your ass they will not out of the goodness of their hearts keep giving that ability away for $20.
In summary, AI if used to accelerate businesses _CAN_ be good. Buying it as a magic bullet to bring you out of poverty is probably a worse choice than just buying a lottery ticket.
"I’ve been working on a scientific project for 6 years... with Claude I was able to accomplish in 5 weeks what took me 6 years. I’m old... I estimate I have another 5 to 10 years and I’ll accomplish everything I want." Academic, Germany
"I live in a war zone... AI can not only give practical advice, but also emotionally calm me down during panic attacks. It can calm someone during a missile attack in one chat, and laugh with me about something silly in another. That’s what makes it not fragmented into a therapist/teacher/friend, but something whole." Ukraine
"If an AI had been in Stanislav Petrov’s position — the Soviet officer who prevented a potential nuclear war in 1983 — it would not have refused to launch." Academic, USA
"The humans in my life were telling me it was psychological. An AI chatbot was the only one who really listened and took me seriously — it pushed me to ask for specific tests... which came back 6 times higher than its supposed to be."
Interesting study. I've been building an AI platform for small businesses and one finding really stood out: independent workers report 3x higher AI empowerment than corporate employees (47% vs 14%). Makes sense — when you're a 5-person team, every hour saved on invoice processing or compliance tracking directly impacts whether you leave at 5:30 or 8:00.
The tension is real though. The #1 concern (unreliability at 26.7%) maps exactly to the problem with how most SMBs use AI today — chatbots for general Q&A rather than purpose-built tools for specific operations. A chatbot that hallucinates an answer is annoying. An invoice processor that hallucinates a number is dangerous. The architecture has to be different.
> AI should learn to say two things: ‘I don’t know’ and ‘you’re wrong.’
My guess is, the next evolutionary step of LLM's should be yet another layer on top of reasoning, which should be some form of self-awareness and theory of mind. The reasoning layer already has some glimpses of these things ("The user wants ...") but apparently not enough to suppress generation and say "I don't know".
"The doctors were just doing a copy-paste of a copy-paste of a prescription from a few weeks ago, not realizing it was the medication that was killing her. AI helped me ask the right question to save her life."
Anecdotally, the concern I hear from many is that the current positioning of AI as labor replacement doesn't benefit them at all. An expensive AI which simply takes your job or forces you to work harder is categorically worse for people's quality of life.
What consumer benefits is ai driving? at least with industrial automation consumers benefited from new technologies, cheaper goods, and new job categories.
A classic marketing piece by showing thought leadership based on survey data. I'm not saying they're lying, I don't think they are. I am saying they are biased and have a conflict of interest on this one. I've seen it at my previous employer as well (a F500 company).
To remove some of that bias, I'd recommend to get an independent body (probably some university) in and let them do the interpretation and write the article.
I just want people to see the tactic for what it is. I really like Claude Opus 4.6 but this just screams "marketing" to me. I wouldn't say it's wrong, it's good to have these discussions and I'd encourage AI companies to say what they have to say. I would say: more independent sources are needed (and not another AI company).
I just launched a site yesterday that's trying to record anonymous stories like this and see how things breakdown across demographics. Fantastic timing on my part hahaha. Anthropic obviously reaches more people.
The quotes they have are really interesting to read. That's what I was hoping to get when I built mine.
I am disappointed in how vague the classifications are for what people want. 'professional excellence ' anyone? I was expecting more concrete responses, but I guess since it's working with what we told it, generalities are prevalent in a write up. If I keep looking, perhaps at the quotes, I might find more concrete answers.
And just keep scrolling, you can make it to the story eventually.
> “It’s much easier for me to learn without being judged—just friendly feedback. It's harder with friends or family to get that.”
White collar worker, Brazil
I'm not going to claim I know this response was written by an AI, but it's very suspicious. I would like to hear about how Anthropic ensured that the survey responses were provided by real human beings using their own words.
Nitpicky comment. The article says
> "We call this the “light and shade” of AI: the same capabilities that lead to > benefits also produce harms. The two sides are entangled."
Why not call it a "double-edged sword" or something else? Light and shade are opposites but not necessarily two products from the same tool. It just irks me.
190 comments
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Who is doing the research matters. What is presented here is not the product of academia. It's the product of a company that produces AI agents. The picture this web page paints may appear rosy and have just enough thorns to be convincing, but it's the equivalent of a tobacco company telling you that their product is neither addictive or carcinogenic.
I fully expect actual research will be done on the impact of AI and our hopes for it. This page, however, is marketing.
[1] https://news.ycombinator.com/item?id=47178371 [2] https://github.com/mickael-kerjean/filestash
However, since we're frank here, I'd say I'll download the most recent release and be very careful about upgrading because I don't put much trust in projects co-created with LLMs. I know there is a full spectrum but I've seen enough and I don't have the resources to check where on the spectrum your project ends up. LLMs are a powerful drug and terribly hard to stop once you start.
> I don't put much trust in projects co-created with LLMs
Its not, there is history since 2017 and I've been working on this full time
When a company lies for something that trivial, it does not inspire trust
> "This is a new form of social science. It is qualitative research at a massive scale, and we’re in the early stages of learning how to do it. Surveys and usage analysis tell us what people are doing with AI, but the open-ended interview format helps us get at why. "
Also AI written, but I suppose that's expected. The big AI companies seem to want to make all their blog posts and communications have the AI tells so you know they didn't actually bother writing them
> The big AI companies seem to want to make all their blog posts and communications have the AI tells so you know they didn't actually bother writing them
Investors want to see you use your own product, if they themselves don't feel the product is good enough to write their own announcement then investors would worry about their future.
And AI is still a product primarily aimed at investors and not consumers.
"I live hand to mouth, zero savings. If I use AI smarter, it may help me craft solutions to that cycle."
"Relaxing while my AI gets the work done, builds the wealth. It’s a shadow of me, just a very, very long one."
etc. I do believe AI currently accelerates businesses, especially in software dev. We work with a contractor who use Claude Code to reach incredible development pace for the size of their team, but also when we sit down with them in meetings they understand what's being created, they are able to argue their architectural choices, and they know how to propose business value.
You can't just buy a Claude subscription and have magically solve your problems. The thing is, as soon as Claude can do this without a business savvy human in the loop, then a) everyone can do it, so you won't actually have any value to propose, and b) Once the AI can run businesses without humans in the loop, you can bet your ass they will not out of the goodness of their hearts keep giving that ability away for $20.
In summary, AI if used to accelerate businesses _CAN_ be good. Buying it as a magic bullet to bring you out of poverty is probably a worse choice than just buying a lottery ticket.
Some quotes that stuck out to me:
"I’ve been working on a scientific project for 6 years... with Claude I was able to accomplish in 5 weeks what took me 6 years. I’m old... I estimate I have another 5 to 10 years and I’ll accomplish everything I want." Academic, Germany
"I live in a war zone... AI can not only give practical advice, but also emotionally calm me down during panic attacks. It can calm someone during a missile attack in one chat, and laugh with me about something silly in another. That’s what makes it not fragmented into a therapist/teacher/friend, but something whole." Ukraine
"If an AI had been in Stanislav Petrov’s position — the Soviet officer who prevented a potential nuclear war in 1983 — it would not have refused to launch." Academic, USA
"The humans in my life were telling me it was psychological. An AI chatbot was the only one who really listened and took me seriously — it pushed me to ask for specific tests... which came back 6 times higher than its supposed to be."
The tension is real though. The #1 concern (unreliability at 26.7%) maps exactly to the problem with how most SMBs use AI today — chatbots for general Q&A rather than purpose-built tools for specific operations. A chatbot that hallucinates an answer is annoying. An invoice processor that hallucinates a number is dangerous. The architecture has to be different.
Wrote up a deeper analysis of what the findings mean for small businesses: https://falaah.ai/blog/what-80000-people-want-from-ai/
> AI should learn to say two things: ‘I don’t know’ and ‘you’re wrong.’
My guess is, the next evolutionary step of LLM's should be yet another layer on top of reasoning, which should be some form of self-awareness and theory of mind. The reasoning layer already has some glimpses of these things ("The user wants ...") but apparently not enough to suppress generation and say "I don't know".
"The doctors were just doing a copy-paste of a copy-paste of a prescription from a few weeks ago, not realizing it was the medication that was killing her. AI helped me ask the right question to save her life."
What consumer benefits is ai driving? at least with industrial automation consumers benefited from new technologies, cheaper goods, and new job categories.
The number 1 ask from the interviewed cohort is « professional excellence »
It is telling about what we prioritize in our society.
I am usually an optimistic person, but I struggle to see how this does not end up with more misery and worse lifestyle all around.
To remove some of that bias, I'd recommend to get an independent body (probably some university) in and let them do the interpretation and write the article.
I just want people to see the tactic for what it is. I really like Claude Opus 4.6 but this just screams "marketing" to me. I wouldn't say it's wrong, it's good to have these discussions and I'd encourage AI companies to say what they have to say. I would say: more independent sources are needed (and not another AI company).
The quotes they have are really interesting to read. That's what I was hoping to get when I built mine.
And just keep scrolling, you can make it to the story eventually.
> “It’s much easier for me to learn without being judged—just friendly feedback. It's harder with friends or family to get that.” White collar worker, Brazil
I'm not going to claim I know this response was written by an AI, but it's very suspicious. I would like to hear about how Anthropic ensured that the survey responses were provided by real human beings using their own words.
Why not call it a "double-edged sword" or something else? Light and shade are opposites but not necessarily two products from the same tool. It just irks me.