Hi really sorry to hear about this. I work at AWS and after reading this I am attempting to get this unstuck for you. Thanks for sharing the details. If you want to chat more feel free to DM me on Linkedin (https://www.linkedin.com/in/coreystrausman/) and I can give you more contact info.
2 comments
Was fixed yesterday after almost 24h, activating business support and opening a new case seems to have been the key.
Many thanks to Andiswa M. & Mikyle S. in Ireland. They were incredibly efficient and supportive.